翻译高手请进啊,帮忙
发布网友
发布时间：2024-10-22 12:42
共1个回答
热心网友
时间：2024-11-07 08:28
In after-sales service, in accordance with the procts customers use the problems encountered by the after-sale service will be divided into three categories, namely: telephone counseling service, spare parts replacement services, home services.
1, telephone service
Companies providing telephone services to customers. After-sales service staff received a telephone fault or repair notice, the first contact with the end customer, determine fault lie. Against the issues raised by users, the smaller faults, try to resolve the telephone guidance, fault larger, established procts installment, number, in four hours propose a solution, and calls to advise customers. At the same time equipment warranty card customers on the basis of proct information and fault phenomena, the company told the service personnel are as follows:
-- 1) the type of equipment, factory No. (9 coding median figures), customers buy time.
-- 2) failure of the equipment, fault description of the phenomenon.
-- 3) clients of the detailed address, telephone number, equipment use brand.
Note: If customers fail to provide the number or proct warranty cards, but can determine the company's procts, the company will search customer information, in accordance with the fact of the customer in the proct warranty period, in accordance with the relevant provisions of the implementation of after-sales service. If the customer is disputed required to provide evidence that the equipment is still within the warranty period.
2, parts replacement service
The company received customer on the proct failure or malfunctioning of the notice, but can not use the telephone in the troubleshooting guide the circumstances, the companies provide customers with the necessary components maintenance procts, (ultra-machine accessories bear the cost for a customer) and guidance through telephone customers replacement parts, proct resume its normal operation conditions. Replacement parts down in the replacement is completed, customers should return as soon as possible, freight paid by the company.
3, Site Service
The company is committed to provide customers come technical services. Customer Service in a telephone guidance equipment failure, replacement parts means insurmountable circumstances or replacement of parts customers have a certain degree of difficulty, the company will send as soon as possible after-sales service personnel arrived at the scene equipment maintenance, under normal circumstances do: within 1,000 km distance, should arrive within 48 hours; 1000 2000 km in 72 hours and accessibility; more than 2,000 kilometers, should arrive within five days; if exceptional circumstances can not be arrived at the scene in a timely manner, in consultation with users, in respect for the views of users on the basis of a final agreement. Meanwhile, in order to give users an efficient, speedy service, I have been in Beijing, Shanghai, Guangzhou, Kunming, Chongqing, Cheng, Shenzhen and other places set up after-sales service stations, under normal circumstances on the same day to remove the fault.
4, maintenance and corresponding measures
Company commitments and I sold all procts regardless of ration, are a lifelong maintenance, but will charge related costs. Specific criteria are as follows:
1, the telephone guidance to customers will not receive any fees;
2, customers have to buy accessories demand, the necessary accessories will be charged the cost of certain fees;
3, customers have come when the demand for services, according to the distance from the door, the replacement of accessories, in accordance with the relevant provisions of the corresponding collection service costs (specifically: from traffic fees, room and board costs 150 yuan / day, labor costs 200 yuan / day, the cost of spare parts);
4, the proct warranty period, maintenance, after-sales service costs since customers will transfer to the accounts of the Company, in accordance with the "after-sale service means the company" in the implementation of the commitments;
Companies of all repair procts, after-sales service departments should establish and implement tracking files.
5, after-sales service confirmation proceres
After-sales service staff-site service warranty when requested customers to proce the certificate, fault-repair, service personnel will fill Company, in accordance with the fact "single-door maintenance services", please customer recognition and signature voice.
6. Service supervision
In order to better serve customers good services, customer service center customer service staff welcomed the work of supervision. In after-sales service commitments within the scope of services, customer services provided after-sales service personnel dispute, please call customer service telephone complaints
