发布网友 发布时间:2024-07-22 00:23
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热心网友 时间:2024-08-01 13:10
中文:Chengdu Hotel complaint handling summary: as China's Hotel sprawl, hotel tourist market competition becoming increasingly fierce, hotel service quality and management level satisfactory problems surfaced, the hotel service quality complaint is certain to increase. How to improve the competitiveness of the hotel and service quality to attract repeat customers more and more important, and guest complaints is precisely the quality hotel service, complaints and bad embodiment of proper handling is managed by an important part of improving the hotel services. From the hotel the causes of complaints about, how to handle complaints, adopt the appropriate measures to avoid complaints. Making hotel in strong competition environment. Keywords: complaint; hotel guests; measures