餐厅服务员的工作职责是什么 In English please~thanks
发布网友
发布时间：2022-04-23 08:10
共3个回答
热心网友
时间：2022-06-18 04:29
1.按时点名上岗，离岗时向领导汇报，并签离准确时间。
2.按工作程序和标准做好开餐前的各项准备工作，摆台用托盘，餐具要求无破损，备用器皿要充足，摆放整洁美观。
3.了解当日估清菜及特别推荐菜，详知其价格，口味特色，制作方法，营养价值等以便及时做好推销工作。
4.迎接客人，向你三米范围之内的每位客人微笑问好，并帮助客人拉椅让座。
5.开餐后按服务程序及标准为客人提供优质服务。点菜、上菜、分菜、酒水服务、巡台、结账、送客。
6.时刻关注宾客需求，反应敏捷，主动为客人点烟，更换餐具，烟缸，添加酒水、茶水，要能服务在客人示意之前。
7.对VIP客人给予重点关注，对老弱病残客人给予特别关注，并按其相应标准提供服务。
8.尽量帮助客人解决就餐过程中的各类问题，必要时将客人的问题和投诉及时反馈给主管，寻求解决办法。
9.当班结束认真做好收尾工作。
英语翻译：
Responsibilities of restaurant staff.
1. Take attendance on time, report to the leader when leaving the post, and sign the correct time.
2. According to the working procere and standard, prepare the preparation work before the meal, set the table with pallet, the tableware requires no damage, the spare container should be sufficient, and the place should be neat and beautiful.
3. Know the food and special recommendation of the dish, know the price, flavor, proction method, nutritional value, etc., so as to make the sales promotion timely.
4. Greet the guests, smile and say hello to each of the guests within three meters of you, and help the guest to give up his seat.
5. Provide quality service to guests according to service proceres and standards after the meal. Order, serve, divide, serve, tour, check out, send guests.
6. Always pay attention to the guests' needs, respond promptly, and offer to smoke, replace utensils, and add wine and tea to the guests, and serve them before the guests sign.
7. Pay special attention to VIP guests, pay special attention to old and weak sick and disabled guests, and provide services according to their corresponding standards.
8. Try to help guests to solve all kinds of problems in the dining process, and timely feedback the guest's problems and complaints to the supervisor to find a solution.
9. Finish the work carefully after the shift.
热心网友
时间：2022-06-18 04:29
热心网友
时间：2022-06-18 04:29
